Why a Website is Better than Facebook

A Facebook business page does have some limitations. Granted, it’s an excellent way to engage with your user base, as long as they want to engage with you. If you can get someone to “like” your page, that’s great. You’ve clearly shown enough value to your customer that they want to hear more about what’s going on with your business – at least in the short term.

However, if someone begins to grow weary of seeing your posts, doesn’t engage with them, and stops visiting your page to learn about the latest goings-on, Facebook will begin to take your posts out of your previously-engaged customer’s News Feed. Once that happens, you need to start paying to promote posts to people who have liked you, or begin advertising (which of course, isn’t free) to engage new users.

Facebook has shifted the goal posts, reducing the visibility of posts in users’ news feed. When you update your Page, as few as 15 per cent of your Facebook fans will actually see your updates unless you pay for a Promoted Post, which can be extremely pricey if you have a high number of fans.

Another limitation to a Facebook business page is a lack of brand control. Yes, you can put your background photo on it, and yes, you can have your logo as the profile picture. Your posts have your voice and the photos show off who you are and the services you provide. But it’s still a Facebook page and will never give the complete brand experience that a dedicated website will.

Also, valuable information isn’t always readily available right when a user lands on the page. Your address may be there, along with your phone number and an e-mail address, but that isn’t necessarily enough. Many potential customers want to learn a little more about who you are and what you’re about. In comparison, a dedicated website enables you to completely control your brand and acts as a main hub on the web where interested, potential customers can go for all the information they’re looking for - especially where rate sheets and specific information is concerned.

Providing information to your customers takes time, whether it’s on the phone, face-to-face, in a brochure, or in emails. With an online catalogue you can provide lots of information about your products and services. Once your website is up and running, it is available to your customers indefinitely, saving you time. And what is time? Time is money!

Last note: Almost everybody is on the Internet but not everyone is on Facebook. Yes that’s the reality.